May 31, 2016 at 3:42 pm #997
If you encounter a technical error and want to report it, please share the following information to make it easy as possible for us to fix!
Bug Report Guidelines:
– Device Model
– Steps to reproduce (try your best to describe how to make it happen again)
June 1, 2016 at 10:57 am #1020
– Device Model
Samsung Galaxy Note 3 running Lolipop Verizon
Device hanging at “Registering Device for Push notifications” for several hours after logging in.
– Steps to reproduce
None. I never got past the splash screen 🙁
I have tried restarting the app several times. The problem persists. I will try to reinstall next.
June 1, 2016 at 11:35 am #1021
In response to my earlier post, I reinstalled and the program seems to be working fine. It’d downloading the patch now. I think I may have lost Wifi during the initial loading process.
June 1, 2016 at 11:41 am #1022
I see! Thanks for the report anyways!
June 1, 2016 at 7:07 pm #1028
Nope. I’ve reinstalled twice. After I get through patching on my Note 3 it goes back to “Registering Device for Push notifications”
All I’ve seen of this game so far is a pretty splash screen and a cool rotating thing.
June 1, 2016 at 7:37 pm #1029
@bb I appreciate the complements for our splash screen coolness factor.
Unfortunately, we aren’t sure why it’s not working. One of our developers has a Note 3 and it has been working fine, so it’s not hardware related.
Is your phone’s memory full? Perhaps the client was not able to patch completely, causing the loading to hang. The total apk size is about ~200mb after patching.
June 1, 2016 at 8:07 pm #1030
The phone tells me I have 1 GB left on internal storage. I have more on the SD.
June 1, 2016 at 8:24 pm #1031
@bb We’ve got no other leads at the moment then. Sorry 🙁
In next week’s patch, we’ll try a fix to bypass that “Push Notifications” stage. We’re building on theory right now since there’s not much other data.
OR you can private message us on our Facebook page, and we can send you a private hotfix .apk to test with.
June 1, 2016 at 12:20 pm #1023
– Samsung Galaxy S5.
– Login fail, potential bug.
– Download the game and install the update like normal.
– Game asks for the screen to be tapped.
– It then begins to load Google Play profile.
– Upon attempting to load the profile, it closes the green Google window.
– A few seconds later it fails to login.
Additional information – My friend also got into the alpha, and we’ve begun testing the cause of this issue. For now, we believe it’s because I have multiple accounts linked to my phone, but the Google profile I used to sign up for the game is not the main profile on my phone. The game seems to automatically choose the first profile, hence the login error, it’s trying to load the wrong profile. We will continue to test what the cause is, either proving us right or wrong, and give an update as soon as we figure it out.
June 1, 2016 at 12:40 pm #1024
You are probably right with the account mismatch. Copy the link you used, and press it while logged into your GooglePlay account (log out of the others if you have multi-account enabled). When you press the link, it registers that account for the closed alpha.
This issue won’t be a problem when open beta arrives, since it won’t be account specific locked.
June 1, 2016 at 9:25 pm #1032
– LG Nexus 5 (Lollipop 6.0.1)
– Loss of sound
– So far, it looks like this is caused by a notification coming through on the phone which stops the game from playing any audio from the point of the notification onwards. This repeatedly occurs when the low battery notification, incoming emails (gmail) and with twitch notifications.
– Back button links to the wrong thing
– After going into the factory to the upgrade menu using the back button to return to the factory links directly to the map rather than the factory unlike the construct and recycle menus which seem to work correctly
– Loading screen spinnner hangs
– In the loading screens the loading spinner hangs for a second or two, namely when just before completing loading or moving onto the next ‘loading progress message’.
On a slightly related note which doesn’t really warrant it’s own seperate post, it feels like the cloud cover when opening the app after loading is still loading as the full cloud cover stays fullscreen for a questionably long time, enough to wonder if the app has crashed
June 2, 2016 at 8:33 am #1043
@fearnlj01 Thanks for the reports!
– Loss of sound
This is a weird situation that we’ll have to test more since it’s caused by device interactions.
– Back button links to the wrong thing
– Loading screen spinnner hangs
This is just a case where the device is loading everything to screen, so the performance dips for just a second during that.
– it feels like the cloud cover when opening the app after loading is still loading
This is the same case as above where the screen lags a bit behind (varies by device).
June 2, 2016 at 2:42 am #1034
My issue has been fixed. It was simply the Google profile switch that fixed it. Thank you, David.
June 2, 2016 at 5:16 am #1035
– Asus Nexus 7 (2013), Android 6.0.1
– Tank duplication bug. One of the tanks becomes a clone of another tank you have. Example:
Here’s what my team normally looks like
Here’s an example of the bug. Notice that my Hellcat in the second slot has turned into a second Cromwell.
I’ve encountered the bug twice so far. I think that both times it happened after I had checked one of the tank’s stats/equipment, but I have not found a way to deliberately reproduce it. Everything returns to normal after restarting the game.
June 2, 2016 at 5:27 am #1036
Asus Zenfone 2
a tank in my squad turned into a duplicate of an other tank in the squad and i ended up with 2 identical tanks which i could take in battle
this switching has happened to me in 2 different ways, first time it got reset after i restarted game and the 2nd time it was permanent, the first time i was checking tank details when this occurred, and i ended up having my T-34/85 replaced with a panzer II after i restarted the app it was fine again. the second time is much more serious as i had my Crusader replaced by a BT-7 and i could take both them in battle, and they stayed this way even after i restarted the app
-Steps to reproduce
the 1st time, i tapped on the panzer II tank details,and then tapped on the T-34/85 and it showed me panzer II, when i closed the window panzer II had replaced the T-34/85,could not reproduce it yet, as for the second one i did not even noticed when it happened until i saw that i had 2 BT-7 in my squad on the field ,i later figured out it was supposed to be a crusader
a few pictures here
June 2, 2016 at 10:38 am #1044
June 3, 2016 at 10:23 am #1054
i’ve got this bug recorded in case u want to see a clip of it, also while i’m here, 2 more bugs that are not very urgent. the enemy tanks that don’t move and shoot explosives on “a mysterious portal -I” map (lvl 12) miss tanks that are moving but once they stay still they get hit, and 2nd one, if u get called on your phone during a fight the sound cuts off and dose not reset until u get out of the battle.(got both events recorded)
P.S. fast question regarding bugs, would u like us to spam you with every small bug we find or just report the bigger and more urgent ones?
June 3, 2016 at 10:39 am #1055
@bluesharp For the tank duplication bug, we sort of found out where it happened and did replicate it a few times. But it’s still a bit inconsistent so we need to hunt down the code to find out what’s wrong.
-The missing shots thing is actually a result of slower rotation speed for some tanks. Destroyers and Artillery have slow rotation, so they tend to miss moving units.
-The sound cutting out thing is weird. It happens consistently, but not sure why. We are looking into it!
Every bug that shows up (even the smaller ones) we would like to know about! There’s tons of stuff we can’t catch on our own and that’s where everyone else can help out.
June 2, 2016 at 10:49 am #1045
Samsung Galaxy S6
Progress I made earlier today got wiped, even though I was on a connection the entire time
Steps to reproduce
Happened after I had to force close the app, as it wasn’t responding anymore, maybe that was the entire reason it got wiped?
EDIT: Another thing that I forgot to mention entirely:
The app becomes unresponsive when I…tab (?) out of it to another app or simply press the home button on my device. It takes at least a good 30 seconds before it responds again, when I tab back into it.
- This reply was modified 1 year, 5 months ago by Hubbles.
June 2, 2016 at 11:52 am #1047
@hubbles Thanks for the report. We’ve had a couple problems with save data syncing not working. I think the crash after unresponsiveness was the cause of losing that play session. We need to have the save points distributed more liberally to avoid crash wiping.
We’re also trying some things to work around network instability. (The likely cause of the tabbing in/out lag)
June 2, 2016 at 11:58 am #1049
Asus Zenphone 2 android V5
the app dose not save progress somethings and it is possible to reset your construction if u don’t like the result(including resources)
I’ve noticed that sometimes the app doesn’t save your progress and if u close and reset the app u are being sent back to a previous state ,i am not exactly sure what causes it but i suspect its related to the amount of time spent in the current game session, However this can be used to reset constructions, which is prone to abuse.
Steps to do it
just attempt construction regularly and use the red currency to instantly finish it, check the result and if u don’t like it just close the game without exiting the result screen,when u log back it the materials will be there including the red currency, i have tried it 3 times, 1st time it worked and it got reset, 2nd time it did NOT work and i got the tank and 3rd time i kept the tank 😛 because it was good
June 2, 2016 at 12:03 pm #1050
June 4, 2016 at 8:57 am #1060
– Asus Nexus 7 (2013), Android 6.0.1
– Can’t equip items in certain situations.
If you try to equip, for instance, a second engine on a tank, you’re going to get a “cannot equip two items of the same type” message, which, I assume, is working as intended. However, if after that you go back to your squad overview and try to equip this item on another tank, which does not have an engine (or even does not have any equipment at all), you’re still going to get the “cannot equip two items…” message. The bug seems to disappear if you return to the main map and enter the army tab again.
– Related. While I was trying to reproduce the glitch above, I have somehow managed to equip two barrels on my Hellcat. I will try to mess around and reproduce that, but, unfortunately, at the moment I have no idea why the game suddenly allowed me to do that.
June 4, 2016 at 1:41 pm #1062
Hmm it seems the item system is the cause for a lot of our bugs (tank duplication as well). We’re going to disable that and probably rewrite the whole thing since it is old code.
June 4, 2016 at 9:51 am #1061
i’ve got 3 more minor bugs
1st the overworld map node of Deadly Mountain Pass shows the icon for Xanthippe but the battle screen shows Blight(side note i love the enemy designs up to the point where i want them in my squad and hoping to be able to capture them in the future)
2nd, the resource node just above that shows a metal mine but yealds Oil.
and the 3rd one , when i won a battle the result screen showed a different commander that the one i had ,i had Natalia the Russian one but it was showing me i think the American one, could not replicate it
June 5, 2016 at 5:14 am #1077
Model Asus Zenphone 2 Android 5
new patch new bugs,big and small
For one the save system dont really work all the time. its less “exploity” but it can still be done
i crafted a sherman Easy 8(4 star) and tried to enter battle only for the game to crush and when i got back in the tank was not picked up from the construction so i ended up with a 1 Star something.(that’s my third 4 star tank i lost)
also mid battle if u exit app right before losing it still dosent save so u can reenter the battle without cost
the mailbox dosent work anymore,i cant open it, i managed to trigger the dark shade effect on it(when u tap it) but it dosent open(ive noticed someone already posted this in a other topic, would u like us to post bugs in this 1 topic or make one for each different bug?)
in battle your tank reserve always shows 6 for some reason even if u have less or more than than
in battle your cost currency (the one u use to summon tanks) is stuck at 15 on the display but the system works properly
and a minor one from the last patch and still present i forgot to mention about ,the app dose not prevent sleep, if u idle too much it will close your screen
June 5, 2016 at 2:54 pm #1089
Are these bugs still present after reinstalling? There was a weird in-between stage with the patching and updating so a couple things were broken.
June 5, 2016 at 4:59 pm #1092
i am pretty sure these are from the new patch,i remember updating about 5-6 hours after the patch was ready(8PM EST), and i updated using the download link for the app i got from the invitation email,
and yes all of these bugs are still present even when i am posting this reply. however the save system seems to be random, exiting a battle is a guaranteed to not save(i do it every time i am about to fail :P) and for the construction exploit its odd because i was able to do it about 4-5 times before it stoped working, then i did 4 more constructs and i couldn’t exploit any of them, so the bug is still present but some improvements have been made
June 5, 2016 at 8:26 pm #1093
the mailbox dosent work anymore,i cant open it, i managed to trigger the dark shade effect on it(when u tap it) but it dosent open(ive noticed someone already posted this in a other topic, would u like us to post bugs in this 1 topic or make one for each different bug?) in battle your tank reserve always shows 6 for some reason even if u have less or more than than in battle your cost currency (the one u use to summon tanks) is stuck at 15 on the display but the system works properly
These bugs should all have been fixed in the most recent update. If these are still happening, then you likely have an outdated apk and need to reinstall.
The other bugs with save exploits is part of a larger overarching issue. Still finding a workaround for that one without having too many save sessions. It will take some restructuring to get that perfect.
June 7, 2016 at 9:08 am #1106
okay I’ve had time to reinstall it and sure enough it it was actually an other sneaky patch( suggestion add a patch version somewhere on the loading screen) and most of the bugs mentioned have been fixed(including the selected items in the selling section) however i have found 2 more bugs and 1 comeback bug with possible clues,
the 1st is with the mailbox, now that a lot of missions have been enabled i had a lot of rewards to get but every time i collected one the other ones would disappear from the list, making me have to restart the app for them to reappear, so basically if i had 5 rewards i would have to reset the app 5 times to get them all.
2nd is probably a false alarm but i will post it anyway, i have noticed that sometimes when taking aim with the artillery target jitters around and sometimes goes way off. i’ve noticed this while making a gameplay video and I’ve used Bluestakcs because audio recording, so i had the mouse visible on the screen, when using my phone this was not very obvious because my finger was in the way. the bug is visible at 9:54 https://www.youtube.com/watch?v=cYnXxkEaAg0 the mouse is standing still but the target is moving around
(also currently the video is unlisted, asking for permission to make it public)
and the comeback bug. the tank duplication bug is back and its more aggressive then ever i’ve had a Churchill 1 duplicate itself 2 times and a B1 once (and one of the tanks i lost was a Stug, that’s the 4th 4 star tank lost) now its a bit odd how it did this, the Churchill was always in my 10th slot, but it duped to the 1st slot and then to the 2nd one(possible clue maybe)
Edit: forgot to post picture
- This reply was modified 1 year, 5 months ago by BlueSharp.
June 7, 2016 at 11:32 am #1108
Thanks for the updates @bluesharp! There will be a new patch tonight for the saving issues and some other minor things. For the other stuff you listed, it’s in our queue with tank duplication at the top.
About the video – you can share it if you want, but don’t make it public yet. There’s so many bugs in this build lol. Too embarassing >//<
June 7, 2016 at 3:13 pm #1110
so be it,no public… yet. but still there isn’t much to be embarrassed about,you guys made a game and it works most of the time, works better than mine, and i have to present it as my bachelor degree, there are not a whole lot of people who can say that.
P.S. while messing around with bluestacks found an other really minor bug. in the mission list the progress bar dose not disappear where it should
June 7, 2016 at 4:33 pm #1111
Good luck in your own pursuits of game development! I’m a recent graduate, so I was in your shoes just a couple months ago.
About the progress bar, when the bar disappears is actually based on frame rate. If you scroll really fast, the bar goes further past that boundary. But maybe I can look at it later 😀
June 6, 2016 at 5:04 am #1097
– Device Model: Samsung Galaxy S3 LTE
– Description: http://i.imgur.com/208voqn.jpg The fonts are too small to read in the map and the icons look like they are out of focus.
– Steps to reproduce: Look at the map
June 6, 2016 at 8:32 am #1098
Can you try reinstalling the apk and seeing if that helps? I think there was a patching issue from last Saturday.
Otherwise, you can wait until Tuesday night and we will try another patch fix.
August 20, 2016 at 4:51 am #1561
HP7 voicetab kernel version 3.4.67
Can’t get pass the “loading user data”,( I’m waiting for 2 hour with perfect wifi and still can’t get through)
Steps to reproduce
Just open the game and keep stuck in that loading screen
August 21, 2016 at 12:07 am #1564
I have Google play game always on, and I can finally play the game after reinstalling the game 5 times
September 18, 2016 at 8:53 am #2043
Device: Huawei P08 Lite
Description: The game gets stuck at Calculating files to download. Doesn’t download anything, and I left the app open for hours. On my PC the game works great, but on mobile not. Any idea what’s wrong?
September 18, 2016 at 10:23 am #2044
There’s a problem with a lot of devices from the Asian manufacturers that have trouble loading. So it’s probably the issue that we’re working on fixing right now.
October 31, 2016 at 6:39 am #2349
Device: Samsung Galaxy Note 3 SM-N9005
Description: Every time I try to start the game, I tried to start the game, I get the error: “Error while calculating patchfile differences”. I’va already reinstalled the game, deleted all data and restarted my device many times.
I dont know how to reproduce because I’m getting this error without doing something myself.
October 31, 2016 at 7:01 pm #2350
We’re trying to figure out a fix for this one. What device are you using?
November 1, 2016 at 12:27 am #2351
Samsung Galaxy Note 3 SM-N9005
November 1, 2016 at 9:45 am #2353
I have updated the game and reinstalled it but it still doesnt work.
May 6, 2017 at 1:03 am #2800
I have a another crash of the game.
I have an aquaris E5 from the make bq (android 5.1.1 lollipop)
The game runs well until I’m loading back to the main screen from a battle. When I finish a battle I get the exp… and when I click to return to the main screen it starts loading and it finishes closing the app after a few seconds. This happens almost always and when I was playing beta half year ago more or less I didn’t have that problem. If you need a screenshot or a video of the screen I can send you the way you want.
I don’t know what may be the problem but I don’t like playing this way. I’ll try every kind of solution you may think of
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